Dear Ana , we have been so grateful for all your hardwork and support. Although we haven't had many issues but any time there has been an issue you have been incredibly helpful and whenever you have come out for an inspection you have been so personable and absolutely lovely to be around. You are a great addition to the Realtyspace Team and i am thankful that we have you looking after us. I never feel i am waiting about for any action to be taken and you are always so swift in giving us an update or resolution if there is a problem needing to be taken care of. We have been in our flat for nearly 9 years, starting with another agency and now with Realtyspace , and i can honestly say i have never felt so looked after and treated so well. I can only assume the landlord is as happy with you as we are.